Effective Date:9/7/2025
At Modatrex, customer satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.
1. Returns
- You may request a return within 90 days of receiving your order.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
- Some products (e.g., personal care items, digital downloads, or customized products) may not be eligible for return due to hygiene or personalization reasons.
2. Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 7–10 business days using the original method of payment.
- Shipping fees are non-refundable.
3. Exchanges
- We only replace items if they are defective or damaged.
- If you need to exchange an item, please contact us before sending it back.
4. Shipping Costs
- Customers are responsible for paying the shipping costs for returning items.
- If the return is due to our error (e.g., wrong item or defective product), we will cover the shipping cost.
5. How to Request a Return
To initiate a return or refund, please contact us at:
📧 Email: info@modatrex.com
🌍 Website: www.modatrex.com
Please include your order number and details of the item(s) you wish to return.